Hawk Detailing will carry out a Vehicle Inspection prior to commencement of work. This is not only to protect us but to protect you the customer as well.
Hawk Detailing will not be responsible for any paint flaking that occurs whilst cleaning your car as we only used fully tested Autoglym products. This normally occurs when a car has been re-sprayed and the body shop/car repairer has not followed correct procedures for preparing the cars body/plastics.
Hawk Valeting will not be responsible for long term wheel damage. This normally happens when the customer or previous car wash personnel have cleaned the wheels with an acid based material. We only ever use acid-free cleaning products that cause no damage to customer's wheels or to the environment.
Hawk Detailing offer superb workmanship, however the British weather does sometimes cause a problem. If we arrive at the agreed destination and the weather is very poor (e.g. heavy rain) then we will arrange another convenient time for the vehicle to be cleaned at no extra cost to the customer.
Hawk Detailing require 24 Hours notice for a cancellation. If this is not adhered to or we turn up to your agreed venue to carry out the work and you have forgotten we will have to charge a cancellation fee. This is a flat fee of £20, which will be deducted from the cost of your valet if you re book with us.
HEALTH AND SAFETY AND MOVEMENT OF VEHICLES
We operate according to Health and Safety legislation and best practice and have a full and up to date Risk Assessment and Method Statement for our working procedures.
Hawk Detailing will never move a customers vehicle unless prior authority is received by the customer either by telephone or face to face. We will then move the vehicle to the agreed location to make it safer to clean the vehicle.
Hawk Detailing will not undertake work on a vehicle in a dangerous position. If we feel the vehicle is in a dangerous/obstructive position we will ask the customer to move the vehicle to a more appropriate position. This policy is to protect us from injury and to conform with health & safety procedures.